Founded in 2012, Invictus strategically chose Belmopan, the capital city of Belize as its location due to its proximity to IT infrastructure and the superior education labor pool that is English first as a former British territory.
Belize’s strong affiliation with the US adds to our agent’s ability to provide exceptional Customer Service and Technical support solutions to some of the most respected companies in the world. With less than 4% regrettable attrition, we deliver world class performance for the ultimate customer experience.
Invictus’ Executive Management team has more than 6 decades of global call center, info-tech operations and software industry experience spanning from North America, Asia, Central America, Caribbean, South America, Middle East to Africa.
Invictus’ flexible bilingual staffing can expand your capacity or introduce new services with minimal risk and delivers world class performance while reducing cost and enhancing your customer’s experience.
A key to your success is differentiating you from your competition - we get that, and you will see this exemplified through your interactions with our team. Invictus is a bit different as we perform at world-class levels driving your results to your customers. We spend time perfecting your business processes. We start with ways to increase your productivity and the quality of your product and your service provision. What we do goes hand-in-hand with all your goals.
With strong affiliation to the United States, our customer experience professionals provide non-comparable Customer Service and Technical Support solutions to some of the most respected companies in the world. Our experienced Executive team are experts in their field. Our Agents are highly engaged and willing to learn.
At Invictus, we provide our partners outstanding 24/7/365 services and solutions to real-world business challenges and customer service goals. By applying a continuous improvement approach via our multilingual operations, Invictus delivers value realization to optimize your investment. We build customized solutions around your requirements and to your specifications. Each step we take is with the overarching goal of making you more efficient.
Belize is Central America and South America's only English speaking country. At Invictus, we provide our partners outstanding 24/7 services and solutions to real-world business challenges and customer service goals. By applying a continuous improvement approach to our multilingual operations, Invictus optimizes your investment. Invictus is a state-of-the-art nearshore Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) center.
Invictus delivers high performance for your organization while reducing cost and enhancing your customer’s experience. Invictus’ flexible staffing can expand your capacity or introduce new services with minimal risk.
Invictus takes on your company culture with seamless integration. We understand the day-by-day support needed for your management team and provide a focus on enhanced communication and state-of-the-art analytic support.
A key to your success is being different than your competition - we get that, and you will see this exemplified through your interactions with our team. Invictus is a bit different as we perform at a world class levels driving your results to your customers.
Invictus’ global reach delivers English first services for your customers across the globe. With an emphasis on supporting the America's region, our bilingual staff is capable of supporting North, Central and South America.
We are good, really good! Our IT Team can make it happen from the most common to the highest level of sophistication imaginable.
Invictus utilizes a DMAIC/Six Sigma approach to improvement. We provide DMAIC training to improve your process while our Executive Management team exuberates a deep understanding of systems and design thinking.
Innovation is the key to success, and we provide tailor made IT solutions and IT infrastructure to solve the unique challenge our clients are faced with. Invictus can mix and match the right solutions for ultimate efficiency and cost-effectiveness.
Real-Time Key Performance Indicators The delivery of continuously updated information which helps Invictus to be responsive to changes in service provision.
We ensure that our systems are secure and that we reduce our surface vulnerability thereby increasing the security to your sensitive information
We comply with all industry quality security standards keeping all forms of data safe from intrusion.
Invictus business culture has been built upon the principles of trust, hard work, loyalty and interaction which encourages fair open communication among all levels of staff. Because Invictus means unconquered, discover your unconquered potential.
Our unparalleled staff engagement programs include: Staff Bonuses, Competitive Salaries, Staff Discount Programs, Staff Engagement Programs, Staff Community Outreach Projects, Staff Recognition Programs
Invictus is the key to a successful outsourcing project, with our vast experience we will partner with you to create the right approach and experience. We have the global scale, flexibility and technology expertise to deliver your successful global BPO projects.
Invictus provides Tier 1 and Tier 2 Service Desk, Technical Support, Software Development, Application Support and Remote Managed Services. Capable of delivering on-shore quality at nearly off-shore pricing. Implementing value added solutions and staffing for its clients looking to improve service and grow.
Invictus has procedures in place to handle all forms of customer service interchanges. Our knowledgeable agents are fully versed in the ins and outs of one on one customer interaction across a versatile of channels such as text, chat and email.
Your business will have the opportunity to work with people who are experts in their field. We deliver, world class performance, partnership, tailored solutions and we improve the customers experience by using cutting edge technology.